Cancellation, Shipping, Returns & Refunds

Return and Replacement Policy:

• Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, in such case you must refuse to accept delivery. Accepting delivery of such damaged or tampered shipments shall be entirely at your risk and Company shall not be responsible for the same.
• If you are dissatisfied with the Product purchased through the Platform or in the event where there are defects and deficiencies in the products, you may initiate a request for product return, as the case may be, on the Platforms if it is returned to us in the state  which you received it .
• All return shall be subject to the quality check and if found to be used and is not preserve in its original condition with tags, and packaging, the product will not be eligible for return irrespective of the return window provided. You are welcome to try on a product but please take adequate measure to preserve its condition.
• Our delivery agent will do a initial quality check on the return. If the picked up product does not pass the initial quality check, We reserves Our right to deny the return at the stages of the pickup itself. However, if a return picked up and fails in the quality check, We, without being obligated so, reserves our right to ship it back to you.
• If you choose to return the item, we will need to receive the product back and after quality check, refund is initiated. 
• At request of the customer to refund the amount into the bank account, refund will be initiated into the source account, which was originally used for making payment at the time of placing order, within 7-14 days from date of receipt of the product back in our warehouse, from the customer, subject to the terms and conditions of this policy.
• In case of an exchange/return where the correct product was sent to you and there was no issue in terms of quality, size, color, etc. the amount to be refunded for the returns shall be amount originally paid by you after deducting the shipping charge as may be levied by the company for the products order.
• Products on any kind of clearance sale are NOT SUBJECT to RETURN or EXCHANGE.
• In case of damaged product, wrong product or quality issues with the products, you must register your complaint within 24 to 48 hours from the time of delivery. Any claim for damaged product/quality issue/wrong product reported after 48 hours from the time of delivery will not be entertained by the Company.
• No requests for Return or replacement shall be entertained by Company if:
  o The Product has been used for reasons apart from checking fit and comfort
  o The Product has been washed
  o The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded
  o The serial number / bar code of the Product, as applicable, does not match Company’s records
  o The accessories delivered with the Product are not returned along with the Product, in an undamaged condition
  o There are any dents, tears or any other damage to the Products or any part thereof
  o The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or Company is satisfied that the Product has been rendered defective or unusable
  • Product returns will strictly be accepted only on the grounds of Size Issue, Defective Product, Damage Product, Style Issue, Design Issue, Wrong Product Delivered, Wrong Size Delivered, Ordered Mistakenly, Product Quality Issue, Product Color Issue, Fitting Issue, Missing Items or any other valid reason which is validity substantiating the returns and subject to approval from the Company.
  • Free replacements can be requested if the following conditions apply:
  o Item received is physically damaged;
  o Item received has missing parts or accessories;
  o Item received is different from their description on the product detail page
  o Item received is defective/does not work properly.
  • A free replacement cannot be created for an item which was returned and replaced once earlier.
  • The Company will keep you updated about the status of your complaint on your registered mobile number or email address, as the case may be. The Company disclaims all liabilities on account of your failure to check any update about the status of your complaint(s).
  • The Company shall not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, The Company would not be accountable for misplacement or replacement of the product and is not responsible or under obligation for deliver back to the User.
  • We shall reserve the right to restrict exchange of the items purchased on Platform if customer in any way breaches or misuse this Policy, as determined in the Company’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return
  the free product as well.
  • In case the products return is not accompanied by the accessories, gifts or other items originally bundled with such Product, the Company shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the product return, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund.
• Returns/Replacement/Refunds are not applicable for customized products.